Front End Customer Experience Lead

The TJX Companies, Inc.; Smyrna (GA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

TJ Maxx at The TJX Companies, Inc. is seeking a frontline leader in Smyrna, GA to oversee Associates and ensure a superior customer experience. You will coach staff, promote loyalty programs, maintain store standards, and model excellent service while ensuring tasks align with store goals and labor policies.

Join a Fortune 100 off-price retailer known for opportunity and growth. This role emphasizes teamwork, coaching, and flexible scheduling, including nights and weekends, with a starting

Qualifications

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx at The TJX Companies, Inc. is seeking a frontline leader in Smyrna, GA to oversee Associates and ensure a superior customer experience. You will coach staff, promote loyalty programs, maintain store standards, and model excellent service while ensuring tasks align with store goals and labor policies.

Join a Fortune 100 off-price retailer known for opportunity and growth. This role emphasizes teamwork, coaching, and flexible scheduling, including nights and weekends, with a starting