Retail Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Canton (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Parental leave

Job summary

The TJX Companies, Inc. in Canton, OH is seeking a store leadership role focused on delivering an exceptional customer experience at the TJ Maxx store.

You will supervise front-of-store Associates, model outstanding service, and mentor team members to promote loyalty programs while maintaining a safe, organized environment. Experience in retail with leadership responsibilities and strong merchandising know-how is required.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience and oversees front-of-store Associates.
• Leads by example, engages with customers, and maintains a clean, organized store.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer concerns promptly and communicates priorities to the team.
• Ensures labor law compliance and adherence to store policies.

Skills

Leadership experience

Retail experience

Communication skills

Teamwork

Merchandising techniques

Tools

POS system

Job description

The TJX Companies, Inc. in Canton, OH is seeking a store leadership role focused on delivering an exceptional customer experience at the TJ Maxx store.

You will supervise front-of-store Associates, model outstanding service, and mentor team members to promote loyalty programs while maintaining a safe, organized environment. Experience in retail with leadership responsibilities and strong merchandising know-how is required.