Retail Customer Experience Lead (Front End)

The TJX Companies, Inc.; Grove City (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience at TJ Maxx Store 0775 in Grove City, OH. You will oversee a team of Associates, assist with training, and ensure smooth POS coverage while upholding company policies.

Responsibilities include mentoring staff, promoting loyalty programs, and maintaining a clean, organized store environment with a focus on safety and compliance.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Create a positive customer experience and lead front-of-store team
• Promote loyalty programs and monitor customer service standards
• Assign registers and coordinate breaks for Associates
• Address customer concerns promptly and maintain store cleanliness
• Train and mentor Associates on front-end principles
• Ensure compliance with labor laws and store policies
• Support shrink reduction goals and safety programs
• Other duties as assigned

Skills

Retail leadership

Customer service

Merchandising

Communication

Team training

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience at TJ Maxx Store 0775 in Grove City, OH. You will oversee a team of Associates, assist with training, and ensure smooth POS coverage while upholding company policies.

Responsibilities include mentoring staff, promoting loyalty programs, and maintaining a clean, organized store environment with a focus on safety and compliance.