Front-End Customer Experience Lead

Family Fare, LLC; Bismarck (ND); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking a Customer Service Lead in Bismarck, North Dakota to oversee front-end operations and support the Customer Service Manager. You will supervise staff, train teammates, and ensure accurate transactions while maintaining a welcoming shopping experience.

The ideal candidate has a high school diploma or GED, strong computer skills, budgeting and bookkeeping familiarity, and a detail-oriented approach to daily store tasks.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to read, write, comprehend, and interpret documents.
• Experience with budgeting and bookkeeping preferred.

Responsibilities

• Accurately perform all transactions and processing.
• Supervise front-end operations in the absence of the Customer Service Manager.
• Train and direct staff to meet productivity targets.
• Manage scheduling and delegation of tasks.
• Maintain store cleanliness and product availability.
• Follow safety, PPE, and food safety guidelines.

Skills

Customer service

Cash handling

Team supervision

Budgeting

Accounting

Financial analysis

Suggestive selling

Spreadsheets

Detail oriented

Education

High school diploma

Job description

SpartanNash is seeking a Customer Service Lead in Bismarck, North Dakota to oversee front-end operations and support the Customer Service Manager. You will supervise staff, train teammates, and ensure accurate transactions while maintaining a welcoming shopping experience.

The ideal candidate has a high school diploma or GED, strong computer skills, budgeting and bookkeeping familiarity, and a detail-oriented approach to daily store tasks.