Retail Front-End Lead - Customer Experience Champion

C&S Wholesale Grocers, LLC; Bismarck (ND); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

Family Fare, part of SpartanNash, is hiring in Bismarck, ND for a role supervising front-end operations and delivering high-quality customer service. You will oversee cash handling, accessibility of product locations, and adherence to safety and guest experience guidelines.

The position requires strong communication, leadership, budgeting and training abilities, with duties across multiple departments as needed. Join a team focusing on service excellence and operational efficiency.

Qualifications

• High school diploma or GED.
• Proficient computer skills (email, spreadsheets, etc).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled promptly, especially perishables.
• Knowledge of product locations in the store.
• Know advertised items, prices, coupons and store sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet productivity targets.
• Handle spoiled/damaged products per guidelines.
• Maintain a clean, well-stocked department.
• Follow PPE and safety guidelines.
• Follow Food Safety and Cleaning expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments.
• Additional responsibilities as needed.

Skills

Customer service

Cash handling

Leadership

Training

Budgeting

Product knowledge

PPE & safety

Communication

Education

High school diploma

GED accepted

Accounting

Tools

Microsoft Office

Email

Spreadsheets

Job description

Family Fare, part of SpartanNash, is hiring in Bismarck, ND for a role supervising front-end operations and delivering high-quality customer service. You will oversee cash handling, accessibility of product locations, and adherence to safety and guest experience guidelines.

The position requires strong communication, leadership, budgeting and training abilities, with duties across multiple departments as needed. Join a team focusing on service excellence and operational efficiency.