Front-End Customer Experience Associate

pgatoursuperstore; San Antonio (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore in San Antonio, TX, seeks a Customer Service Associate to engage customers at the Cashier Area and Club Desk, ensuring excellent service throughout checkout. You will handle returns, exchanges, gift cards, promotions, and secure payments while promoting store offerings and maintaining a welcoming front-end.

The role emphasizes delivering world-class service, building customer relationships, and staying informed on merchandising promotions to drive sales.

Qualifications

• Strong listening and interpersonal skills with clear written and verbal communication.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Basic computer skills with knowledge of Microsoft Office Suite.

Responsibilities

• Engage with customers in cashier and desk areas and deliver world-class service.
• Process returns, exchanges, gift cards, promotions, and observe SOPs.
• Maintain front-end merchandising, assist with payments, and answer product questions.
• Stay informed on promotions and help educate customers about offerings.
• Provide feedback to improve customer experience and store operations.

Skills

Communication

Organization

Computer

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore in San Antonio, TX, seeks a Customer Service Associate to engage customers at the Cashier Area and Club Desk, ensuring excellent service throughout checkout. You will handle returns, exchanges, gift cards, promotions, and secure payments while promoting store offerings and maintaining a welcoming front-end.

The role emphasizes delivering world-class service, building customer relationships, and staying informed on merchandising promotions to drive sales.