Front-End Cashier: Fast-Paced Customer Service Pro

Kroger Family of Companies; Blue Ash (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is hiring for a Customer Service Desk/Cashier role. You will perform cashier duties, open and close the desk, process refunds and money orders, and handle lottery services and licenses at a bustling store location in Ohio.

You must maintain store standards and follow corporate policies while delivering excellent service. The role requires a high school diploma or GED, 6 months cashier experience, and the ability to work weekends and overtime.

Qualifications

• High school diploma or GED, or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Ability to work weekends on a regular basis and overtime as needed.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks)
• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Knowledge of company policies, procedures, and organizational structure
• Related retail experience

Skills

Customer service

Cash handling

Conflict resolution

Attention to detail

Education

High school diploma or GED

Job description

Kroger Family of Companies is hiring for a Customer Service Desk/Cashier role. You will perform cashier duties, open and close the desk, process refunds and money orders, and handle lottery services and licenses at a bustling store location in Ohio.

You must maintain store standards and follow corporate policies while delivering excellent service. The role requires a high school diploma or GED, 6 months cashier experience, and the ability to work weekends and overtime.