Front Desk & Welcome Center Associate

YMCA of Reading & Berks County; United States; On-site; USD 17,000 - 19,000; Full time

Job summary

YMCA of Reading & Berks County is seeking a Welcome Center Staff to create a welcoming, inclusive environment at the front desk. You will deliver friendly customer service, process registrations, answer inquiries, and keep member accounts up to date.

Your day includes data entry, filing, and coordinating with team members to support programs and events while upholding the Y's values of caring, honesty, respect, and responsibility.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality.
• Experience in a community-focused environment or nonprofit organization.

Responsibilities

• Greet and assist members, guests, and participants with a friendly, professional demeanor.
• Handle membership inquiries, registrations, and member accounts.
• Answer phone calls, respond to emails, and provide information about YMCA programs and services.
• Maintain a clean, organized front desk with up-to-date schedules and materials.
• Assist with data entry, filing, and record-keeping as needed.
• Resolve member concerns and escalate to management when necessary.
• Collaborate with staff to support events, programs, and projects.
• Uphold the YMCA values of caring, honesty, respect, and responsibility.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Data entry

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

YMCA of Reading & Berks County is seeking a Welcome Center Staff to create a welcoming, inclusive environment at the front desk. You will deliver friendly customer service, process registrations, answer inquiries, and keep member accounts up to date.

Your day includes data entry, filing, and coordinating with team members to support programs and events while upholding the Y's values of caring, honesty, respect, and responsibility.