Welcome Center Staff

YMCA of Reading & Berks County; United States; On-site; USD 17,000 - 19,000; Full time

Job summary

YMCA of Reading & Berks County is seeking a Welcome Center Staff to create a welcoming, inclusive environment at the front desk. You will deliver friendly customer service, process registrations, answer inquiries, and keep member accounts up to date.

Your day includes data entry, filing, and coordinating with team members to support programs and events while upholding the Y's values of caring, honesty, respect, and responsibility.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality.
• Experience in a community-focused environment or nonprofit organization.

Responsibilities

• Greet and assist members, guests, and participants with a friendly, professional demeanor.
• Handle membership inquiries, registrations, and member accounts.
• Answer phone calls, respond to emails, and provide information about YMCA programs and services.
• Maintain a clean, organized front desk with up-to-date schedules and materials.
• Assist with data entry, filing, and record-keeping as needed.
• Resolve member concerns and escalate to management when necessary.
• Collaborate with staff to support events, programs, and projects.
• Uphold the YMCA values of caring, honesty, respect, and responsibility.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Data entry

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pay Rate: $12 - $14 per hour

Job Purpose:
- The Welcome Center Staff at the YMCA of Reading & Berks County plays a crucial role in creating a welcoming and inclusive environment for all members and visitors. This position is responsible for providing exceptional customer service, ensuring smooth operations at the front desk, and supporting the overall mission of the YMCA to foster community engagement and personal growth.

Key Responsibilities:
- Greet and assist all members, guests, and program participants with a friendly and professional demeanor.
- Handle membership inquiries, process registrations, and manage member accounts efficiently.
- Answer phone calls, respond to emails, and provide accurate information about YMCA programs and services.
- Maintain a clean and organized front desk area, ensuring that promotional materials and schedules are up-to-date and accessible.
- Assist with administrative tasks such as data entry, filing, and record-keeping.
- Resolve member concerns and issues promptly, escalating to management when necessary.
- Collaborate with other YMCA staff to support events, programs, and special projects.
- Uphold the YMCAs values of caring, honesty, respect, and responsibility in all interactions.
- Participate in training sessions and meetings to stay informed about YMCA policies and updates.
- Contribute to a positive and supportive team environment, fostering a sense of community within the YMCA.

Qualifications

Required Education:
- High school diploma or equivalent

Required Experience:
- Previous experience in customer service or hospitality roles
- Experience working in a community-focused environment or non-profit organization

Required Skills and Abilities:
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks efficiently and effectively
- Strong problem-solving skills and attention to detail
- Proficiency in basic computer applications and data entry
- Ability to work collaboratively within a team environment
- Demonstrated ability to maintain a welcoming and inclusive atmosphere for diverse populations