Welcome Center Staff - Weekend Opener

YMCA OF READING & BERKS CO; Reading (Berks County); On-site; USD 17,000 - 19,000; Part time

Job summary

YMCA of Reading & Berks County is seeking a Welcome Center Staff for weekend mornings to greet members, assist with registrations, and answer inquiries. The role emphasizes friendly, professional service and accurate information about YMCA programs.

You will maintain the front desk, support data entry tasks, and collaborate with staff to ensure a welcoming environment for diverse members. The position requires a high school diploma and previous customer service experience, ideally in non-profit

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality roles.
• Experience in a community-focused environment or non-profit organization.
• Excellent interpersonal and communication skills.
• Proficiency in basic computer applications and data entry.
• Ability to work collaboratively within a team environment.
• Demonstrated ability to maintain a welcoming and inclusive atmosphere for diverse populations.

Responsibilities

• Greet and assist all members, guests, and program participants with a friendly and professional demeanor.
• Handle membership inquiries, process registrations, and manage member accounts efficiently.
• Answer phone calls, respond to emails, and provide accurate information about YMCA programs and services.
• Maintain a clean and organized front desk area, ensuring materials and schedules are up-to-date.
• Assist with administrative tasks such as data entry, filing, and record-keeping.
• Resolve member concerns and issues promptly, escalating to management when necessary.

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Data entry

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Job description

Pay Rate: $12 - $14 per hourShift: Saturday and Sunday 5:00am - 9:00amJob Purpose:- The Welcome Center Staff at the YMCA of Reading & Berks County plays a crucial role in creating a welcoming and inclusive environment for all members and visitors. This position is responsible for providing exceptional customer service, ensuring smooth operations at the front desk, and supporting the overall mission of the YMCA to foster community engagement and personal growth.Key Responsibilities:- Greet and assist all members, guests, and program participants with a friendly and professional demeanor.- Handle membership inquiries, process registrations, and manage member accounts efficiently.- Answer phone calls, respond to emails, and provide accurate information about YMCA programs and services.- Maintain a clean and organized front desk area, ensuring that promotional materials and schedules are up-to-date and accessible.- Assist with administrative tasks such as data entry, filing, and record-keeping.- Resolve member concerns and issues promptly, escalating to management when necessary.- Collaborate with other YMCA staff to support events, programs, and special projects.- Uphold the YMCA’s values of caring, honesty, respect, and responsibility in all interactions.- Participate in training sessions and meetings to stay informed about YMCA policies and updates.- Contribute to a positive and supportive team environment, fostering a sense of community within the YMCA.Required Education:- High school diploma or equivalentRequired Experience:- Previous experience in customer service or hospitality roles- Experience working in a community-focused environment or non-profit organizationRequired Skills and Abilities:- Excellent interpersonal and communication skills- Ability to handle multiple tasks efficiently and effectively- Strong problem-solving skills and attention to detail- Proficiency in basic computer applications and data entry- Ability to work collaboratively within a team environment- Demonstrated ability to maintain a welcoming and inclusive atmosphere for diverse populations