Weekend Receptionist - Front Desk & Resident Support

OPCO Skilled Management; White Settlement (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Raises and bonuses

Job summary

Willow Ridge Wellness and Rehab Center is seeking a receptionist to greet residents, coordinate with departments, and support front-desk operations. The role emphasizes exceptional communication with residents, families, staff, and external agencies.

The position focuses on orientation, service coordination, and administrative support to help maintain high-quality resident care and compliance with regulations.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and government agencies.

Responsibilities

• Meets and greets all new residents to the facility and orients them to services.
• Resolves customer requests and complaints; provides information to improve service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools.
• Identifies, researches and resolves concerns; follows up on inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, and referrals.
• Arranges for consults for residents annually or as needed.
• Supports the center in complying with federal and state regulations including survey processes.
• Completes clerical work for administrative staff; handles mail, appointments, and file management.
• Answers telephone and directs callers; takes messages and answers routine inquiries.
• Alerts designated individuals in emergencies; compiles reports and questionnaires.
• Passes out and collects employment applications.
• Other duties as assigned by supervisor.

Skills

Communication skills

Education

High school Diploma

Tools

Word

Excel

Outlook

Job description

Willow Ridge Wellness and Rehab Center is seeking a receptionist to greet residents, coordinate with departments, and support front-desk operations. The role emphasizes exceptional communication with residents, families, staff, and external agencies.

The position focuses on orientation, service coordination, and administrative support to help maintain high-quality resident care and compliance with regulations.