Front Desk & Visitor Services Coordinator

Optalis Healthcare (Health & Rehabilitation Centers); Grand Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Optalis Healthcare (Health & Rehabilitation Centers) seeks a friendly Receptionist to be the first point of contact for residents, visitors, and staff at our Grand Rapids facility. You will manage the front desk, answer phones, direct guests, and perform essential clerical support to facility operations.

Key tasks include greeting visitors, maintaining a visitor log, handling mail and messages, data entry, and ensuring a professional environment.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare or office reception role preferred.
• Proven communication and customer service abilities.
• Strong organizational and data-entry skills.

Responsibilities

• Answer phones courteously, direct calls, and take messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Skills

Communication skills

Customer service

Organizational skills

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

Optalis Healthcare (Health & Rehabilitation Centers) seeks a friendly Receptionist to be the first point of contact for residents, visitors, and staff at our Grand Rapids facility. You will manage the front desk, answer phones, direct guests, and perform essential clerical support to facility operations.

Key tasks include greeting visitors, maintaining a visitor log, handling mail and messages, data entry, and ensuring a professional environment.