Front Desk & Visitor Experience Supervisor

Wilmington Management; Kettering (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Wilmington Management is seeking a courteous Reception Supervisor to greet visitors and route calls while maintaining a professional front desk. You will monitor security systems, track incidents, and coordinate deliveries and transportation for residents and staff.

The role requires strong communication skills, empathy for residents, and reliable performance in a fast-paced environment. Training new staff and supervising teammates are also part of the responsibilities.

Qualifications

• Minimum education: high school graduate.
• At least 1 year experience as receptionist/secretarial duties.
• Ability to greet and assist visitors professionally.
• Strong written and spoken English.

Responsibilities

• Greet and assist visitors; answer and route calls.
• Monitor security panel and outside surveillance cameras.
• Direct deliveries to appropriate areas and keep logs.
• Maintain daily log sheet of events and incidents.
• Supervise other reception staff and assist Controller as needed.
• Train new reception staff and provide guidance to colleagues.

Skills

Greet visitors

Effective communication

Empathy

Time management

Attention to detail

Education

High School diploma

Tools

POS system

Telephone system

Surveillance equipment

Office software

Job description

Wilmington Management is seeking a courteous Reception Supervisor to greet visitors and route calls while maintaining a professional front desk. You will monitor security systems, track incidents, and coordinate deliveries and transportation for residents and staff.

The role requires strong communication skills, empathy for residents, and reliable performance in a fast-paced environment. Training new staff and supervising teammates are also part of the responsibilities.