Front Desk & Visitor Experience Specialist

Royal Caribbean Group; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Caribbean Group’s Workplace Solutions Team is seeking a full-time Receptionist to work onsite in Miami, FL. You will greet visitors, answer and route high volumes of calls, and perform administrative tasks to support the Facilities Management Director.

Ideal candidates have 2-3 years of receptionist experience, strong communication skills, and a professional appearance. Fluency in English and Spanish is required to provide excellent guest service in a diverse environment.

Qualifications

• High School degree or equivalent required.
• 2-3 years of receptionist or phone operator experience in a high-volume corporate environment.

Responsibilities

• Greet visitors, guests, and employees as they arrive.
• Screen incoming calls and route to the appropriate extensions, including Executives.
• Review daily call summaries and relay messages via email to the right party.
• Ensure visitors log in and provide badges; announce guests.
• Manage Visitor Parking access and direct staff to parking.
• Maintain a tidy, welcoming reception area; report issues to Facilities Help Desk.
• Perform other duties as required.

Skills

Strong communication skills

Bilingual English/Spanish

Professional presentation

Problem solving

Customer service orientation

Education

High School diploma

Job description

Royal Caribbean Group’s Workplace Solutions Team is seeking a full-time Receptionist to work onsite in Miami, FL. You will greet visitors, answer and route high volumes of calls, and perform administrative tasks to support the Facilities Management Director.

Ideal candidates have 2-3 years of receptionist experience, strong communication skills, and a professional appearance. Fluency in English and Spanish is required to provide excellent guest service in a diverse environment.