Specialist, Facilities Management

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Royal Caribbean Group is seeking a full-time Receptionist for our Workplace Solutions team in Miami, FL. In this role, you will serve as Front Desk Receptionist and Phone Operator, greet visitors, screen calls, route messages, and manage visitor parking access while maintaining a welcoming lobby.

You will need a High School diploma and 2-3 years of experience in a busy corporate setting, with strong communication skills and fluency in English and Spanish.

Qualifications

• High School diploma or equivalent.
• 2-3 years of experience as a receptionist or phone operator in a high-volume corporate environment.
• Excellent written and verbal communication skills.
• Ability to remain professional, calm, and diplomatic in challenging situations.
• Bilingual: English and Spanish.

Responsibilities

• Greet visitors, guests, and employees as they arrive.
• Screen incoming calls and route to extensions; relay messages via email.
• Ensure visitors register and issue visitor badges.
• Manage access to visitor parking and direct employees to parking areas.
• Monitor reception area for tidiness and report issues to the Facilities Help Desk.
• Perform other duties as required.

Education

High School diploma or equivalent

Job description

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Specialist, Facilities Management

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’sWorkplace Solutions Teamhas an exciting career opportunity for a full-timeReceptionistreporting to theFacilities Management Director.

This role will work onsite in Miami, Florida.

Position Summary

The role of Receptionist carries rotating responsibilities as Front Desk Receptionist and Phone Operator. As Front Desk Receptionist, you will greet visitors, including vendors, guests, job candidates, customers, and employees. You will also ensure lobby is maintained orderly and comfortable for visitors. As Phone Operator, you will receive and route a high volume of calls through the electric switchboard. This role will perform varied administrative duties as directed by the head of the department.
Essential Duties and Responsibilities:

• Greetings all visitors, guests, and employees as they arrive.
• Screen incoming calls and forward to extension, routes calls to the appropriate extensions, including calls for Executives.
• Daily reviews the summary of calls from the answering service and relays the message via email to the appropriate party.
• Ensures all visitors register in the visitors' log and provides visitor's badge. Announces guests.
• Grants access approved users of the Visitor Parking lot and monitors to ensure only visitors are given access. Directing all employees to employee parking lots.
• Monitors the reception area for litter and tidiness to provide a welcoming atmosphere. Reports to the Facilities Help Desk any items that need attention.
• Performs other duties as required.

Qualifications:

• High School degree or equivalent required
• 2-3 years of experience as a receptionist or phone operator in a high-volume corporate environment.

Knowledge and Skills:

• Requires strong communication skills, oral and written
• Able to handle irate customers and difficult situations with tact, diplomacy, and remain poised and calm.
• Ability to display a professional and friend demeanor
• Ability to exercise good judgement; problem solving skills
• Professional personal presentation
• Bilingual, English and Spanish - fluent

** The position is not eligible for work authorization sponsorship.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.