Specialist, Facilities Management

Royal Caribbean Group; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Royal Caribbean Group’s Workplace Solutions Team is seeking a full-time Receptionist to work onsite in Miami, FL. You will greet visitors, answer and route high volumes of calls, and perform administrative tasks to support the Facilities Management Director.

Ideal candidates have 2-3 years of receptionist experience, strong communication skills, and a professional appearance. Fluency in English and Spanish is required to provide excellent guest service in a diverse environment.

Qualifications

• High School degree or equivalent required.
• 2-3 years of receptionist or phone operator experience in a high-volume corporate environment.

Responsibilities

• Greet visitors, guests, and employees as they arrive.
• Screen incoming calls and route to the appropriate extensions, including Executives.
• Review daily call summaries and relay messages via email to the right party.
• Ensure visitors log in and provide badges; announce guests.
• Manage Visitor Parking access and direct staff to parking.
• Maintain a tidy, welcoming reception area; report issues to Facilities Help Desk.
• Perform other duties as required.

Skills

Strong communication skills

Bilingual English/Spanish

Professional presentation

Problem solving

Customer service orientation

Education

High School diploma

Job description

Specialist, Facilities Management

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’sWorkplace Solutions Teamhas an exciting career opportunity for a full-timeReceptionistreporting to theFacilities Management Director.

This role will work onsite in Miami, Florida.

Position Summary

The role of Receptionist carries rotating responsibilities as Front Desk Receptionist and Phone Operator. As Front Desk Receptionist, you will greet visitors, including vendors, guests, job candidates, customers, and employees. You will also ensure lobby is maintained orderly and comfortable for visitors. As Phone Operator, you will receive and route a high volume of calls through the electric switchboard. This role will perform varied administrative duties as directed by the head of the department.

Essential Duties and Responsibilities:

• Greetings all visitors, guests, and employees as they arrive.
• Screen incoming calls and forward to extension, routes calls to the appropriate extensions, including calls for Executives.
• Daily reviews the summary of calls from the answering service and relays the message via email to the appropriate party.
• Ensures all visitors register in the visitors' log and provides visitor's badge. Announces guests.
• Grants access approved users of the Visitor Parking lot and monitors to ensure only visitors are given access. Directing all employees to employee parking lots.
• Monitors the reception area for litter and tidiness to provide a welcoming atmosphere. Reports to the Facilities Help Desk any items that need attention.
• Performs other duties as required.

Qualifications:

• High School degree or equivalent required
• 2-3 years of experience as a receptionist or phone operator in a high-volume corporate environment.

Knowledge and Skills:

• Requires strong communication skills, oral and written
• Able to handle irate customers and difficult situations with tact, diplomacy, and remain poised and calm.
• Ability to display a professional and friend demeanor
• Ability to exercise good judgement; problem solving skills
• Professional personal presentation
• Bilingual, English and Spanish - fluent

** The position is not eligible for work authorization sponsorship.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.