Front Desk Specialist — Corporate Reception & Guest Experience

RRD; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

RRD, Chicago, IL, is seeking a Receptionist to be the front-of-house expert, delivering a welcoming experience for employees, clients, and visitors in a corporate financial services setting. You will manage front desk coverage, visitor check-in, badge issuance, conference room logistics, and provide administrative support, while upholding security and discretion.

The role requires a high school diploma, 1+ years of reception/office experience, strong communication and Microsoft Office skills,

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.
• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.
• Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and address issues as needed, and foster a collaborative, team-oriented environment.
• Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information, visitor records, and access-related data with the highest levels of discretion, security, and compliance.
• Continuously enhance the reception experience by creating a welcoming and positive first impression for employees, clients, and visitors.

Skills

Customer service

Communication

Interpersonal skills

Organized

Hospitality mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD, Chicago, IL, is seeking a Receptionist to be the front-of-house expert, delivering a welcoming experience for employees, clients, and visitors in a corporate financial services setting. You will manage front desk coverage, visitor check-in, badge issuance, conference room logistics, and provide administrative support, while upholding security and discretion.

The role requires a high school diploma, 1+ years of reception/office experience, strong communication and Microsoft Office skills,