Front Desk & Visitor Experience Specialist

McLaren Health Care; Lansing (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a courteous receptionist to greet guests, direct visitors, and manage front desk operations. The role includes answering calls, handling mail, and supporting routine clerical tasks in a busy healthcare setting.

Ideal candidates will have a high school diploma or GED, proficiency in Microsoft Office, and strong communication and interpersonal skills for interactions with staff and visitors. This is a full-time on-site position with standard daytime hours.

Qualifications

• High School Diploma or GED is required.
• Proficiency in Microsoft Office Suite is expected.
• Prior receptionist or customer-facing experience is preferred.
• Strong interpersonal and communication abilities are essential.
• Ability to read and write clearly and accurately.

Responsibilities

• Greet and welcome guests as they arrive at the front desk.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic information in-person, by phone, or email.
• Receive, sort and distribute daily mail and deliveries.
• Maintain office security and manage reception area.
• Order front office supplies and track inventory.
• Update calendars and schedule meetings.
• Keep records of office expenses and costs.
• Assist with filing, photocopying, transcribing and faxing.

Skills

MS Office

Office equipment

Interpersonal skills

Communication skills

Reading & writing

Education

High School Diploma or GED

Job description

McLaren Health Care is seeking a courteous receptionist to greet guests, direct visitors, and manage front desk operations. The role includes answering calls, handling mail, and supporting routine clerical tasks in a busy healthcare setting.

Ideal candidates will have a high school diploma or GED, proficiency in Microsoft Office, and strong communication and interpersonal skills for interactions with staff and visitors. This is a full-time on-site position with standard daytime hours.