Front Desk & Visitor Experience Coordinator

Titan, Inc; Grand Rapids, Northern (MI, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Burke Porter Machinery in Grand Rapids, MI is seeking a personable Receptionist to be the friendly first point of contact at our manufacturing site on a 6-month contract. You will manage front desk operations, visitor check-ins, safety orientations, and general office support to help maintain a professional and welcoming environment.

The ideal candidate has at least 1 year in a receptionist or administrative role, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in receptionist/front desk/administrative role.
• Professional verbal and written communication skills.
• Strong interpersonal skills with ability to interact with employees, customers, vendors and visitors.
• Excellent organizational skills and ability to multitask in fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience operating multi-line phone systems and managing communications.
• Strong attention to detail and ability to maintain records.
• Self-motivated, proactive, service-oriented, reliable attendance and on-site reliability.
• Ability to pass a background check.

Responsibilities

• Greet and welcome visitors, customers, vendors, and guests professionally.
• Manage visitor check-in including registration, NDAs, badge issuance, and safety orientations.
• Maintain visitor logs and access records per policies; escalate safety concerns as needed.
• Operate the multi-line phone system and main voicemail inbox.

Skills

Customer service oriented

Professional communication

Organizational skills

Attention to detail

Punctuality

Education

High school diploma

Tools

Microsoft Office

Outlook

Teams

Envoy

Traction Guest

Job description

Burke Porter Machinery in Grand Rapids, MI is seeking a personable Receptionist to be the friendly first point of contact at our manufacturing site on a 6-month contract. You will manage front desk operations, visitor check-ins, safety orientations, and general office support to help maintain a professional and welcoming environment.

The ideal candidate has at least 1 year in a receptionist or administrative role, strong communication skills, and proficiency with Microsoft Office.