Front Desk & Visitor Experience Coordinator

Tyler-Technologies-29572f8; Falmouth (ME); On-site; USD 38,000 - 50,000; Full time

Job summary

Tyler Technologies is seeking a Receptionist in Falmouth, ME to manage front desk operations, greet guests, and route inquiries. You will answer calls, maintain lobby areas, and support the Support Department with letters and contracts.

Strong customer service and MS Office skills are essential for daily office tasks. Ideal candidates have 2 years in an office setting, experience with high-volume phone systems, and the ability to multitask while delivering courteous service to guests, vendors,

Qualifications

• 2 years’ experience in an office environment.
• Experience using a multi-line phone in a high call volume environment.
• Excellent communication and customer service skills.
• Experience with Microsoft Office products (Outlook, Word, Excel, Teams).

Responsibilities

• Work with other receptionist to cover breaks and lunches
• Answer and screen calls and direct them to the appropriate person or team
• Monitor office supply levels and place bi-weekly order
• Maintain facilities-related documents on TylerShare such as floor plans
• Prepare letters and contracts for the Support Department
• Provide administrative support on special projects as required
• Oversee lobby and building decorations for the holidays
• Work with the facilities team to ensure day-to-day operations of reception, and general office are covered even during an absence
• Balance answering several phone lines with visitors to the front desk; direct requests to the appropriate resource even when there are multiple, concurrent requests
• Maintain knowledge of employee whereabouts, moves and contact information so that clients calling in can be quickly connected to the correct resource
• Work as part of a team to ensure daily facilities functions are accomplished
• Work well with clients, visitors and employees at all levels of the organization

Skills

Multitasking

Customer service

Communication

Phone etiquette

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Tyler Technologies is seeking a Receptionist in Falmouth, ME to manage front desk operations, greet guests, and route inquiries. You will answer calls, maintain lobby areas, and support the Support Department with letters and contracts.

Strong customer service and MS Office skills are essential for daily office tasks. Ideal candidates have 2 years in an office setting, experience with high-volume phone systems, and the ability to multitask while delivering courteous service to guests, vendors,