Front Desk & Admin Support Specialist

Tyler Technologies, Inc.; Falmouth (ME); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a friendly Receptionist to manage front desk operations at our Falmouth, ME location. You will greet guests, assist visitors, and handle phone lines with professionalism, directing inquiries to the appropriate teams.

The ideal candidate has at least 2 years of office experience, strong multitasking abilities, excellent communication, and solid MS Office skills (Outlook, Word, Excel, Teams). This is an on-site role supporting a collaborative team environment.

Qualifications

• 2 years’ experience in an office environment.
• Experience using a multi-line phone in a high call volume environment.
• Strong ability to multitask.
• Excellent communication and customer service skills.

Responsibilities

• Work with other receptionist to cover breaks and lunches.
• Answer and screen calls and direct them to the appropriate person or team.
• Monitor office supply levels and place bi-weekly order.
• Maintain facilities-related documents on TylerShare such as floor plans.
• Prepare letters and contracts for the Support Department.
• Provide administrative support on special projects as required.
• Oversee lobby and building decorations for the holidays.
• Work with the facilities team to ensure day-to-day operations of reception, and general office are covered even during an absence.
• Balance answering several phone lines with visitors to the front desk; direct requests to the appropriate resource even when there are multiple, concurrent requests.
• Maintain knowledge of employee whereabouts, moves and contact information so that clients calling in can be quickly connected to the correct resource.
• Work as part of a team to ensure daily facilities functions are accomplished.
• Work well with clients, visitors and employees at all levels of the organization.

Tools

Microsoft Office Suite

Outlook

Word

Excel

Teams

Job description

Tyler Technologies, Inc. is seeking a friendly Receptionist to manage front desk operations at our Falmouth, ME location. You will greet guests, assist visitors, and handle phone lines with professionalism, directing inquiries to the appropriate teams.

The ideal candidate has at least 2 years of office experience, strong multitasking abilities, excellent communication, and solid MS Office skills (Outlook, Word, Excel, Teams). This is an on-site role supporting a collaborative team environment.