Front Desk & Visitor Experience Specialist

Tyler-Technologies-29572f8; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Tyler Technologies is seeking a professional Receptionist to be the first point of contact for clients, vendors, employees, and visitors at our Plano office. You will manage front desk operations, answer and direct calls, and provide general administrative support in a fast-paced environment.

The role requires a courteous, organized approach and the ability to multitask, stay calm under pressure, and work both independently and with a team.

Qualifications

• 1–2 years of office experience, preferably as a receptionist.
• Strong verbal and written communication skills and customer-service orientation.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic office equipment.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Answer, screen, and direct incoming calls following established procedures.
• Provide callers with information such as address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and coverage.
• Photocopying and data entry as needed.
• Handle multiple phone lines and direct inquiries to the correct resources.
• Stay calm, organized, and professional in high-pressure situations.
• Work as part of a team and independently to maintain uninterrupted front desk coverage.

Skills

Multiline phone system

Customer service

Microsoft Office

Organizational skills

Written and verbal communication

Education

High school diploma or equivalent

Tools

Office equipment familiarity

Job description

Tyler Technologies is seeking a professional Receptionist to be the first point of contact for clients, vendors, employees, and visitors at our Plano office. You will manage front desk operations, answer and direct calls, and provide general administrative support in a fast-paced environment.

The role requires a courteous, organized approach and the ability to multitask, stay calm under pressure, and work both independently and with a team.