Receptionist

Tyler Technologies, Inc.; Yarmouth (ME); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a friendly Receptionist to join our front desk in Maine. This role welcomes guests, answers calls, and supports the Support Department with letters and contracts, while ensuring smooth day-to-day operations across the facility.

We value clear communication, reliability, and a team-oriented mindset. Candidates should have at least two years in an office setting and experience with multi-line phones and Microsoft Office.

Qualifications

• 2 years’ experience in an office environment.
• Experience using a multi-line phone in a high call volume environment.
• Strong ability to multitask.
• Excellent communication and customer service skills.
• Experience with Microsoft Office products (Outlook, Word, Excel, Teams).

Responsibilities

• Answer and screen calls and direct them to the appropriate person or team.
• Monitor office supply levels and place bi-weekly orders.
• Prepare letters and contracts for the Support Department.
• Provide administrative support on special projects.
• Oversee lobby and building decorations for the holidays.
• Ensure day-to-day reception and general office operations are covered during absences.
• Balance multiple phone lines with visitors at the front desk and direct requests accordingly.
• Maintain knowledge of employee whereabouts and contacts to connect clients quickly.

Skills

Customer service

Communication

Multitasking

Phone system experience

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

The Receptionist is responsible for front desk operations, which include welcoming and helping guests, clients, vendors and employees in person and by phone. As the first point of contact and the last resort point of contact, the Receptionist must maintain an approachable and courteous demeanor and ensure issues and questions are directed to the person who will resolve them.

Location

Falmouth, Maine | Yarmouth, Maine

Responsibilities

• Work with other receptionist to cover breaks and lunches
• Answer and screen calls and direct them to the appropriate person or team
• Monitor office supply levels and place bi-weekly order
• Maintain facilities-related documents on TylerShare such as floor plans
• Prepare letters and contracts for the Support Department
• Provide administrative support on special projects as required
• Oversee lobby and building decorations for the holidays
• Work with the facilities team to ensure day-to-day operations of reception, and general office are covered even during an absence
• Balance answering several phone lines with visitors to the front desk; direct requests to the appropriate resource even when there are multiple, concurrent requests
• Maintain knowledge of employee whereabouts, moves and contact information so that clients calling in can be quickly connected to the correct resource
• Work as part of a team to ensure daily facilities functions are accomplished
• Work well with clients, visitors and employees at all levels of the organization

Qualifications

• 2 years’ experience in an office environment
• Experience using multi-line phone in a high call volume environment strongly desired
• Strong ability to multitask
• Excellent communication and customer service skills
• Experience with Microsoft Office products, particularly Outlook, Word, Excel, and Teams.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $37,782 - $49,920 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

The Receptionist is responsible for front desk operations, which include welcoming and helping guests, clients, vendors and employees in person and by phone. As the first point of contact and the last resort point of contact, the Receptionist must maintain an approachable and courteous demeanor and ensure issues and questions are directed to the person who will resolve them.

Location

Falmouth, Maine | Yarmouth, Maine

Responsibilities

• Work with other receptionist to cover breaks and lunches
• Answer and screen calls and direct them to the appropriate person or team
• Monitor office supply levels and place bi-weekly order
• Maintain facilities-related documents on TylerShare such as floor plans
• Prepare letters and contracts for the Support Department
• Provide administrative support on special projects as required
• Oversee lobby and building decorations for the holidays
• Work with the facilities team to ensure day-to-day operations of reception, and general office are covered even during an absence
• Balance answering several phone lines with visitors to the front desk; direct requests to the appropriate resource even when there are multiple, concurrent requests
• Maintain knowledge of employee whereabouts, moves and contact information so that clients calling in can be quickly connected to the correct resource
• Work as part of a team to ensure daily facilities functions are accomplished
• Work well with clients, visitors and employees at all levels of the organization

Qualifications

• 2 years’ experience in an office environment
• Experience using multi-line phone in a high call volume environment strongly desired
• Strong ability to multitask
• Excellent communication and customer service skills
• Experience with Microsoft Office products, particularly Outlook, Word, Excel, and Teams.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $37,782 - $49,920 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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