Guest Experience & Front Desk Specialist

Tyler Technologies; Yarmouth (ME); On-site; USD 38,000 - 50,000; Full time

Job summary

Tyler Technologies in Maine is seeking a friendly Receptionist to manage the front desk, warmly greet guests, route inquiries, and support daily office operations.

This role requires strong multitasking, excellent communication, and experience with MS Office; you will handle multi-line calls, coordinate supplies, and assist the Support Department.

The successful candidate will work with the facilities team to maintain a welcoming lobby and ensure smooth day-to-day activities.

Qualifications

• 2 years' experience in an office environment.
• Experience using multi-line phone in a high call volume environment strongly desired.
• Strong ability to multitask.
• Excellent communication and customer service skills.
• Experience with Microsoft Office products, particularly Outlook, Word, Excel, and Teams.

Responsibilities

• Work with other receptionist to cover breaks and lunches.
• Answer and screen calls and direct them to the appropriate person or team.
• Monitor office supply levels and place bi-weekly order.
• Maintain facilities-related documents on TylerShare such as floor plans.
• Prepare letters and contracts for the Support Department.
• Provide administrative support on special projects as required.
• Oversee lobby and building decorations for the holidays.
• Work with the facilities team to ensure day-to-day operations of reception, and general office are covered even during an absence.
• Balance answering several phone lines with visitors to the front desk; direct requests to the appropriate resource even when there are multiple, concurrent requests.
• Maintain knowledge of employee whereabouts, moves and contact information so that clients calling in can be quickly connected to the correct resource.
• Work as part of a team to ensure daily facilities functions are accomplished.
• Work well with clients, visitors and employees at all levels of the organization.

Skills

Multitask

Customer service

Communication

MS Office

Tools

Phone system

Outlook

Word

Excel

Teams

Job description

Tyler Technologies in Maine is seeking a friendly Receptionist to manage the front desk, warmly greet guests, route inquiries, and support daily office operations.

This role requires strong multitasking, excellent communication, and experience with MS Office; you will handle multi-line calls, coordinate supplies, and assist the Support Department.

The successful candidate will work with the facilities team to maintain a welcoming lobby and ensure smooth day-to-day activities.