Front Desk & Total Patient Experience Specialist

EyeCare Partners; Kingman (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading eye care organization is seeking a Front Office Specialist in Kingman, Arizona. The role involves being the first point of contact for patients, performing administrative tasks to ensure a smooth check-in/out experience, and delivering excellent customer service. Candidates should have a high school diploma and preferably previous medical office experience. Proficiency in Microsoft Office applications is required. Strong customer service skills are essential for this role.

Qualifications

• Prior medical office experience preferred.
• Experience interacting with patients or customers.
• Able to pass background check and provide identity proof.

Responsibilities

• Provide exceptional patient service.
• Manage patient flow and check-out procedures.
• Complete daily reconciliations and maintain cash drawer.
• Comply with company policies and HIPAA regulations.

Skills

Customer service skills

Attention to detail

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care organization is seeking a Front Office Specialist in Kingman, Arizona. The role involves being the first point of contact for patients, performing administrative tasks to ensure a smooth check-in/out experience, and delivering excellent customer service. Candidates should have a high school diploma and preferably previous medical office experience. Proficiency in Microsoft Office applications is required. Strong customer service skills are essential for this role.