Front Desk & Patient Experience Specialist

EyeCare Partners; Sanford (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading eye care provider is seeking a Front Office Specialist to ensure a world-class patient experience by managing patient flow and delivering exceptional customer service. Candidates should have previous medical office experience, preferably in ophthalmology, and a minimum of one year of patient interaction. This full-time position includes responsibilities such as answering calls, managing insurance authorizations, and adhering to company policies. A high school diploma or GED is required for this role.

Qualifications

• Previous medical office experience preferred, especially in ophthalmology.
• Minimum of 1 year of customer/patient interaction experience.
• Favorable background check required.

Responsibilities

• Deliver exceptional customer service at patient encounters.
• Manage patient flow and ensure efficient operations.
• Perform general office duties and maintain a clean workspace.

Skills

Customer service excellence

Medical office experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care provider is seeking a Front Office Specialist to ensure a world-class patient experience by managing patient flow and delivering exceptional customer service. Candidates should have previous medical office experience, preferably in ophthalmology, and a minimum of one year of patient interaction. This full-time position includes responsibilities such as answering calls, managing insurance authorizations, and adhering to company policies. A high school diploma or GED is required for this role.