Guest Experience Leader - Front Desk Manager

Guru Hospitality

Tampa (FL)

On-site

USD 42,000 - 64,000

Full time

6 hours ago

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Job summary

Guru Hospitality in Tampa, FL is seeking a highly organized Front Desk Manager to lead the hotel front desk team and ensure exceptional guest experiences. You will manage check-ins/check-outs, reservations, and VIP requests, while coordinating with housekeepi ng, F&B, and sales to optimize occupancy and revenue.

The role requires strong leadership, guest-service focus, and the ability to handle operational challenges with professionalism.

Qualifications

Supervisory or management experience in a hotel or hospitality setting is required.
Excellent decision-making and conflict resolution skills.
Outstanding verbal and written communication skills for guest interactions and team collaboration.
Ability to stand, bend, lift up to 50 pounds, and move around the facility as needed.

Responsibilities

Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
Address inquiries, handle complaints, and resolve issues promptly to ensure a seamless guest experience.
Maintain a welcoming and professional atmosphere at the front desk, promoting excellent service.
Communicate important guest details to relevant departments for personalized experiences.
Supervise, train, and mentor front desk staff; schedule and assign work for optimal coverage.
Collaborate with housekeeping, F&B, and sales to ensure smooth operations and revenue strategies.
Monitor front desk financial transactions, including cash handling and deposits.