Front Desk Team Lead - Guest Services & Operations

Westin Hotels & Resorts; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Houston is seeking an entry-level management professional to lead and assist with daily shift requirements across the Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring guest and employee satisfaction and helping meet the operating budget. Education: High school diploma or GED required; 2 years experience in guest services/front desk.

Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• Or a 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and support Front Desk shift operations and guest services.
• Guide and mentor Front Desk staff; ensure smooth daily operations.
• Drive guest satisfaction and communicate a clear message on Front Desk goals.
• Assist in managing budget and financial responsibilities.
• Coordinate with Bell/Door Staff and Switchboard to maintain quality service.

Skills

Front Desk

Guest Services

Leadership

Communication

Education

High School Diploma

2-year Hospitality Degree

Job description

Westin Hotels & Resorts in Houston is seeking an entry-level management professional to lead and assist with daily shift requirements across the Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring guest and employee satisfaction and helping meet the operating budget. Education: High school diploma or GED required; 2 years experience in guest services/front desk.

Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work