Front Office Director — Guest Services & Rooms

Westin Hotels & Resorts; New York (NY); On-site; USD 89,000 - 111,000; Full time

Job summary

Westin Hotels & Resorts in New York is seeking a Management level leader to head Front Office operations including Bell Staff, Switchboard, Guest Services/Front Desk and Gift Shop. You will guide guest arrival/departure, staff development, and drive financial performance.

The role requires a strong focus on guest satisfaction, team leadership, and adherence to policy. On-site, full-time position with competitive pay and bonus eligibility.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Admin or related major; 2 years experience in guest services.

Responsibilities

• Lead and supervise the Front Office team; manage day-to-day operations.
• Direct Bell Staff, Switchboard Operations, Guest Services/Front Desk and Gift Shop as applicable.
• Drive guest satisfaction and financial performance of the department.
• Ensure adherence to Front Office policies, standards, and SOPs.
• Coach staff and maintain a positive, collaborative team environment.
• Review staffing and performance to meet goals and budgets.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

Westin Hotels & Resorts in New York is seeking a Management level leader to head Front Office operations including Bell Staff, Switchboard, Guest Services/Front Desk and Gift Shop. You will guide guest arrival/departure, staff development, and drive financial performance.

The role requires a strong focus on guest satisfaction, team leadership, and adherence to policy. On-site, full-time position with competitive pay and bonus eligibility.