Front Office Supervisor

Walker Hotels; New York (NY); On-site; USD 41,000 - 62,000; Full time

Job summary

Walker Hotel TriBeCa is seeking a Front Desk Supervisor to support daily operations and staff supervision at our Tribeca property. You will assist the Front Desk Manager with training and ensuring smooth guest experiences across check-in and check-out processes.

The role requires strong communication, organization, and the ability to supervise a team in a fast-paced luxury hotel environment. Join us to deliver exceptional service for our guests and locals alike.

Qualifications

• 2+ years of front-desk experience.
• 2+ years of supervising or managing experience preferred.
• Strong attention to detail and multitasking in a fast-paced environment.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft Office and hotel IT systems.

Responsibilities

• Follow instructions and procedures; take direction from superiors.
• Supervise staff; assign duties; provide training and coaching.
• Handle guest reservations and complaints professionally.
• Monitor check-in and check-out procedures to ensure efficiency.
• Collaborate with other departments to meet guest needs.
• Keep front desk areas clean, organized, and well maintained.
• Report details to management in a timely manner.
• Motivate, train, and coach new front desk staff.
• Resolve guest billing discrepancies.
• Attend meetings to discuss guest needs and front desk operations.
• Maintain up-to-date records of guest information and room assignments.

Skills

Front desk supervision

Team leadership

Guest service

Communication

Training & coaching

Multitasking

Tools

Microsoft Office

Job description

Walker Hotel TriBeCa located at the intersection of Broadway and Walker Street in the TriBeCa Historic District features an ornate facade, 14-17’ ceiling heights with 171 guestrooms and suites. The hotel has four unique food and beverage concepts. The cellar hosts the Saint Tuesday bar, which features nightly live music and an inventive cocktail menu, the rooftop features Walker Rooftop bar which boasts stunning views of the city, and the lobby features Blue Bottle Coffee Shop which attracts hotel guests and locals alike with handcrafted beverages.

ABOUT THE ROLE

We are looking for a Front Desk Supervisor to join the team! As a Front Desk Supervisor, you will be assisting the Front Desk Manager in overseeing the day-to-day operations of the Front Desk. Reporting to the Front Desk Manager, you will help assist with training, and daily operations of the Front Desk. You will have good communication skills, with the ability to oversee a team of employees and report to management. You will have excellent communication skills, with the ability to effectively communicate to staff and guests.

• Able to follow instructions and procedures with the ability to take direction from superiors.
• Able to supervise staff, including assigning duties, providing training and coaching when needed.
• Handle guest reservations and complaints in a professional and efficient manner.
• Ensure that the front desk operates efficiently and effectively by monitoring guest check-in and check-out procedures.
• Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met.
• Ensure that all front office areas are clean, organized and well maintained.
• Able to effectively communicate and report details to management.
• Able to lift to 40 pounds
• Able to walk, and stand for a significant degree
• Able to kneel, reach, bend, feel, talk, see, hear, and lift.

Other duties/ Responsibilities

• Motivate, Train, and coach new front desk staff.
• Resolve any guest billing discrepancies.
• Attend meetings to discuss guest needs and front desk operations.
• Basic math skills, with the ability to handle cash and credit card transactions accurately.
• Strong attention to detail and accuracy and ability to multitask in a fast-paced environment.
• Making sure all guest inquiries, questions, and/or concerns are properly taken care of.
• Excellent communication and interpersonal skills.
• Maintain accurate and up-to-date records of guest information and room assignments.

Qualifications

• Over 2+ Years of front-desk experience.
• 2+ Years of managing or supervising experience preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Knowledge in Microsoft office and other relevant computer systems.