Front Desk Team Lead: Guest Experience & Operations

Socket.dev; Arlington (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Marriott Hotels in Arlington seeks an entry-level management professional to lead and assist with daily shift requirements across Front Desk, Bell/Door, Switchboard, and Guest Services. The role emphasizes guest and employee satisfaction while supporting financial and administrative responsibilities.

Responsibilities include coaching staff, maintaining service standards, resolving guest concerns, and helping meet operating budgets.

Qualifications

• Requires a high school diploma or GED with 2 years experience in guest services/front desk or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Responsibilities

• Lead and assist with daily Front Desk shift requirements (Bell/Door Staff, Switchboard, Guest Services).
• Lead by example and drive sound financial/business decisions while maintaining integrity.
• Support Front Desk operations and staff in the absence of the Front Office Manager.
• Handle guest questions, concerns and resolve issues to ensure guest satisfaction.
• Participate in department meetings and communicate Front Desk goals to achieve results.

Skills

Leadership

Communication

Guest service

Team building

Conflict resolution

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration

Job description

Marriott Hotels in Arlington seeks an entry-level management professional to lead and assist with daily shift requirements across Front Desk, Bell/Door, Switchboard, and Guest Services. The role emphasizes guest and employee satisfaction while supporting financial and administrative responsibilities.

Responsibilities include coaching staff, maintaining service standards, resolving guest concerns, and helping meet operating budgets.