Front Desk Agent

Columbia Sussex; Arlington, Northern (VA, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Columbia Sussex is seeking a friendly Front Desk Agent in Arlington, VA to welcome guests and manage check-in/check-out with a professional demeanor.

You will respond to inquiries, coordinate with staff, and ensure smooth operations at the front desk while maintaining accurate guest records and payments.

Qualifications

• High school diploma or equivalent required; hospitality study is a plus.
• Experience in front desk or customer service preferred.
• Strong communication and interpersonal skills is essential.
• Ability to multitask and stay organized in a fast-paced setting.
• Proficiency with front desk tech and MS Office applications.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Check guests in and out using the property management system.
• Answer phone calls, handle inquiries, provide local area information.
• Resolve guest requests and complaints promptly for satisfaction.
• Maintain accurate reservations, payments, and guest records.
• Coordinate with housekeeping/maintenance for room readiness.
• Process payments and manage cash drawer accurately.
• Keep front desk area clean, organized, and presentable.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem solving

Flexible hours

Customer service experience

Microsoft Office

Property management software

Education

High school diploma

Tools

Property management software

Microsoft Office Suite

Job description

We are seeking a friendly and professional Front Desk Agent to join our team in Arlington, VA. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

Key Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently using the property management system.
• Answer phone calls, respond to inquiries, and provide information about the property and local area.
• Handle guest requests, complaints, and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of reservations, payments, and guest information.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any issues are addressed.
• Process payments and maintain cash drawer with accuracy.
• Ensure the front desk area is clean, organized, and presentable at all times.

Qualifications

• High school diploma or equivalent required; additional education in hospitality is a plus.
• Previous experience in a front desk or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with property management software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including evenings, weekends, and holidays.