Front Desk Team Lead – Guest Experience

Atrium Hospitality LP; United States; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality LP seeks a Front Desk Agent at Fort Smith Courtyard, Fort Smith, AR. You will oversee front desk operations and assist guests with check-ins, check-outs, and inquiries, delivering warm, accurate service.

You will train new front desk teammates, resolve issues promptly, and help keep the lobby ready for guests. Excellent customer service and hotel-system proficiency are desired.

Qualifications

• Customer service experience in a hospitality setting.
• Leadership experience or ability to supervise teammates.
• High school diploma or equivalent required.
• Tech-savvy with hotel/front desk systems.

Responsibilities

• Oversee front desk operations and resolve guest issues.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.

Skills

Customer service

Leadership experience

Hospitality knowledge

Tech savvy

Education

High school diploma or equivalent

Job description

Atrium Hospitality LP seeks a Front Desk Agent at Fort Smith Courtyard, Fort Smith, AR. You will oversee front desk operations and assist guests with check-ins, check-outs, and inquiries, delivering warm, accurate service.

You will train new front desk teammates, resolve issues promptly, and help keep the lobby ready for guests. Excellent customer service and hotel-system proficiency are desired.