Front Desk Lead - Guest Experience & Hospitality Growth

Greenville Embassy Suites; Fort Smith (AR); Presencial; USD 19.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

401(k) plan with company match

Health coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Employee discounts

Descripción de la vacante

Atrium Hospitality is seeking a Front Desk Associate in Fort Smith, AR to oversee the front desk, perform check-ins/outs with warmth, and support a guest‑focused team. The role involves coaching new staff, resolving guest issues, and ensuring the lobby stays guest-ready.

Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems. You must be able to stay active and lift up to 50 lbs.

Formación

• Customer service experience in hospitality or related field.
• Experience in hospitality leadership preferred.
• High school diploma or equivalent required.
• Proficient with hotel systems and tech devices.
• Able to lift up to 50 lbs and stand for long periods.

Responsabilidades

• Oversee front desk operations and assist guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets and lobby readiness.

Conocimientos

Customer service

Hospitality

Leadership

Tech savvy

Lifting capability

Educación

High school diploma

Herramientas

Hotel systems

Descripción del empleo

Atrium Hospitality is seeking a Front Desk Associate in Fort Smith, AR to oversee the front desk, perform check-ins/outs with warmth, and support a guest‑focused team. The role involves coaching new staff, resolving guest issues, and ensuring the lobby stays guest-ready.

Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems. You must be able to stay active and lift up to 50 lbs.