Hotel Front Desk Lead — Guest Experience & Growth

Atrium Hospitality LP; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Job summary

Atrium Hospitality LP in Fort Smith, AR seeks a Front Desk Associate at the Courtyard Fort Smith to warmly check guests in and out, assist with requests, and maintain a welcoming lobby.

You will support teammates, resolve issues quickly, and ensure smooth daily operations. A high school diploma, comfort with hotel systems, and the ability to lift 50 lbs are required for this full-time onsite role.

Qualifications

• Customer service experience with people skills and patience to run smoothly.
• Hospitality/leadership experience preferred to manage guests and teammates.
• High school diploma or equivalent required for communication and basic math.
• Tech savvy enough to use hotel systems and manage front desk tasks efficiently.
• Able to lift 50 lbs and stay on your feet during shifts.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members, providing friendly coaching.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Leadership

Patience

Communication

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Atrium Hospitality LP in Fort Smith, AR seeks a Front Desk Associate at the Courtyard Fort Smith to warmly check guests in and out, assist with requests, and maintain a welcoming lobby.

You will support teammates, resolve issues quickly, and ensure smooth daily operations. A high school diploma, comfort with hotel systems, and the ability to lift 50 lbs are required for this full-time onsite role.