Front Desk Lead: Guest Experience & Team Coach

Greenville Embassy Suites; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Career Growth

401(k) with company match

Health coverage

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Wellness programs

Volunteer programs

Job summary

Atrium Hospitality is seeking a full-time Front Desk Associate at the Fort Smith Courtyard to greet guests, manage check-ins/outs, and provide exceptional service at the front desk. You will collaborate with teammates to ensure a seamless guest experience.

Ideal candidates have customer service experience in hospitality, readiness to train others, and the ability to juggle multiple tasks while maintaining a warm, professional demeanor. The role is on-site in Fort Smith, AR.

Qualifications

• Customer service experience or ability to keep things running smoothly.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required.
• Tech-savvy enough to use hotel systems.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a full-time Front Desk Associate at the Fort Smith Courtyard to greet guests, manage check-ins/outs, and provide exceptional service at the front desk. You will collaborate with teammates to ensure a seamless guest experience.

Ideal candidates have customer service experience in hospitality, readiness to train others, and the ability to juggle multiple tasks while maintaining a warm, professional demeanor. The role is on-site in Fort Smith, AR.