Front Desk Associate - PM Shift

Greenville Embassy Suites; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Career Growth

401(k) with company match

Health coverage

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Wellness programs

Volunteer programs

Job summary

Atrium Hospitality is seeking a full-time Front Desk Associate at the Fort Smith Courtyard to greet guests, manage check-ins/outs, and provide exceptional service at the front desk. You will collaborate with teammates to ensure a seamless guest experience.

Ideal candidates have customer service experience in hospitality, readiness to train others, and the ability to juggle multiple tasks while maintaining a warm, professional demeanor. The role is on-site in Fort Smith, AR.

Qualifications

• Customer service experience or ability to keep things running smoothly.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required.
• Tech-savvy enough to use hotel systems.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Hotel: Fort Smith Courtyard

900 Rogers Avenue

Fort Smith, AR 72901

Full time

Compensation Range : $13.50-$14.18

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members-you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
• High school diploma or equivalent - Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Equal Opportunity Employer

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy