Guest-Centric Front Office Leader | Hotel Operations

GRAHAM HOTEL SYSTEMS INC; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free meal with each shift

IHG Employee Discount Program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD/LTD

401k

Job summary

The Kensington Hotel in Ann Arbor seeks an experienced Front Office Manager to lead daily Front Desk operations, maintain high service standards, and drive operational excellence. You will provide hands-on leadership, ensure SOPs are followed, and address guest needs promptly to sustain exceptional guest experiences.

Ideal candidates have 1+ year of hotel Rooms Division management, strong leadership, and excellent communication skills.

Qualifications

• 1+ year of management experience in a hotel Rooms Division.
• 2-5 years of front office management experience preferred.
• Strong leadership and team-building skills.

Responsibilities

• Lead Front Office Operations to ensure guest satisfaction and compliance with SOPs.
• Provide visible, hands-on leadership with high guest interaction.
• Mentor and develop Front Office staff; participate in performance evaluations.

Skills

Management

Leadership

Communication

Guest service

English proficiency

Job description

The Kensington Hotel in Ann Arbor seeks an experienced Front Office Manager to lead daily Front Desk operations, maintain high service standards, and drive operational excellence. You will provide hands-on leadership, ensure SOPs are followed, and address guest needs promptly to sustain exceptional guest experiences.

Ideal candidates have 1+ year of hotel Rooms Division management, strong leadership, and excellent communication skills.