Front Desk Team Coordinator

Massage Heights North Thornton; Boerne (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Heights Wellness Retreat Boerne is seeking a proactive Assistant Spa Director to support daily operations and guest experience. You’ll report to the Spa Director, help with team development, and ensure five-star service in alignment with our wellness promise.

The role emphasizes leadership, membership strategy, and ensuring personalized care from arrival to departure across massage, skincare, and touchless therapies.

Qualifications

• Minimum one year of sales experience.
• Full-time, 5 days a week commitment.
• Minimum one year of leadership experience.
• Working knowledge of Zenoti or similar spa software preferred.
• Experience in branded/franchise environments preferred.
• Excellent guest communication skills required.
• Excellent at building team culture required.

Responsibilities

• Champion the Cloud 9 Wellness Experience with personalized guest care.
• Promote massage, skincare, and touchless therapies.
• Partner with Retreat Director on membership strategy.
• Foster meaningful connections to empower guests.
• Resolve guest concerns with empathy and brand tone.
• Assist with recruitment, hiring, training, and retention.
• Coach front desk staff to support membership sales.
• Support Membership Retention.

Skills

Sales experience

Leadership

Guest communication

Team building

Tools

Zenoti

Job description

Assistant Spa Director

At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats are

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Assistant Spa Director

At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats are thoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to their highest potential. We’re the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness!

Why You’ll Love It Here

• Beautiful, tranquil retreat environment
• Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage

Technology and more

Company Perks

• Steady Book of Business
• Professional and Safe Environment
• 401k & Wellness Reimbursement
• Paid Time Off
• Free Monthly Services
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities Schedule/Expected work hours
• 6-8-hour shifts
• Must be able to work varied shifts to include evenings, weekends and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
• Partner with the Retreat Director on membership strategy, including overcoming obstacles and building rapport within the team.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Support Membership Retention

Qualifications

• Minimum one year of experience sales. Required
• Must be full-time 5 days a week.
• Minimum of one year of leadership experience. Required
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication. Required
• Excellent at building team culture. Required

Company Overview – At Heights Wellness Retreat, we believe wellness starts from within-and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys, but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Succes