Front Desk Sales

Heights Wellness; Holly Springs (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Touchless Therapy Membership

Flexible Schedules

Safe Environment

Paid Training

Tips & Bonus

Growth Opportunities

Health Insurance

401(k) matching

Employee Discounts

Advancement Opportunities

PTO

Parental Leave

Employee Retreat

Job summary

Heights Wellness Retreats seeks a passionate Sales Specialist to guide guests toward personalized membership paths. This role blends relationship building, empathy, and expert communication to help guests embrace their wellness journey.

Join a serene, premium destination offering massage, skincare, and tech-enabled therapies. You’ll lead consultations, present options, and support front desk operations while collaborating with therapists to ensure an elevated guest experience.

Qualifications

• 1–3 years of sales, guest services, or a wellness‑focused environment.
• Previous experience in membership sales is required.
• Natural ability to connect, listen, and inspire trust.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Responsibilities

• Lead personalized consultations to understand each guest’s wellness goals.
• Present tailored membership options and guide guests through their next steps.
• Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
• Support daily Retreat operations including check-in, transitions, and front desk excellence.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Collaborate with therapists and team members to ensure a seamless, elevated experience.

Skills

Sales

Guest services

Wellness industry knowledge

Tools

CRM software

Job description

Benefits

• 401(k)

At Heights Wellness Retreats, we believe that wellness is not a luxury‑it’s a lifestyle. We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF! We’re looking for a passionate and purpose-driven Sales Specialist to help guests embrace their full potential through personalized membership paths. This is a sales role built on relationships, empathy, and expert communication.

Why You’ll Love It Here

• Serene and Tranquil Areas
• Best-in-the-industry vibroacoustic heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

Company Perks

• Complementary Touchless Therapy Membership
• Flexible Schedules
• Professional and Safe Environment
• Paid Training
• Competitive Pay includes tips, commission, and bonus opportunities
• Growth Opportunities
• Health Insurance
• 401(k ) matching
• Employee Discounts
• Opportunities for advancement
• PTO
• Parental Leave
• Large Employee Retreat with its own outdoor space

Schedule/Expected work hours

• 6–8-hour day and evening shifts
• Full and part-time positions available
• Minimum one-weekend shift (Saturday or Sunday)

Responsibilities

• Lead personalized consultations to understand each guest’s wellness goals.
• Present tailored membership options and guide guests through their next steps.
• Promote the therapeutic/wellness benefits of massage therapy, skin therapy, and wellness therapies.
• Support daily Retreat operations including check-in, transitions, and front desk excellence.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Collaborate with therapists and team members to ensure a seamless, elevated experience.

Qualifications

• 1-3 years of experience in sales, guest services, or a wellness-focused environment.
• Previous experience in membership sales is required.
• Natural ability to connect, listen, and inspire trust.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success