Future Assistant Spa Director

Heights Wellness; Nevada (IA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedules

Leadership Training

Safe Environment

Paid Training

Tips and Bonus opportunities

Company Parties

Complimentary Food & Snacks

Uniforms

Complimentary Paid Parking

Wellness Resources

Job summary

Heights Wellness Retreat is seeking an Assistant Retreat Director to support daily operations, report to the Spa Director, and ensure guest satisfaction in line with our premium wellness brand. The role emphasizes leadership, staff development, and promoting massage and skincare therapy benefits, with opportunities in recruitment, training, and membership strategy.

Benefits include bonus opportunities, profit sharing, vision insurance, flexible schedules, and extensive leadership training as

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do.

Skills

Membership sales

Leadership

Guest service

Tools

Zenoti

Job description

Future Opening: Future Assistant Spa Director

• Bonus based on performance
• Profit sharing
• Vision insurance

At Heights Wellness Retreat, we believe that wellness is not a luxury-its a lifestyle. We're the only wellness destination that combines premium massage and skincare therapy with innovative hands-free therapies under one roof.

We're seeking a proactive, passionate, and detail-driven Assistant Retreat Director to support the daily operations of our retreat. In this role, you'll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise:

Join a Retreat that’s Redefining Wellness!

Why You'll Love It Here:

• Best-in-the-industry treatment equipment
• Luxurious linens and high-quality products provided
• Innovated therapies - Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more

Company Perks

• Flexible Schedules
• Robust Leadership Training
• Professional and Safe Environment
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities
• Company Parties
• Complimentary Food & Snacks
• Complimentary Uniforms
• Complimentary Paid Employee Parking
• Wellness Resources

Schedule/Expected work hours

• 6-10-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do. You don't wait to be told - you anticipate needs, take initiative, and move with purpose. While open to direction and guidance, you thrive when given ownership and act decisively without needing to be prompted.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.

Company Overview

- At Heights Wellness Retreat, we believe wellness starts from within and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you're not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success

Compensation: $48,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

At Heights Wellness Retreat, we believe wellness starts from within and that includes our team. We are more than a spa. We are a full wellness destination offering therapeutic massage, advanced skincare, and innovative wellness technologies.

Every service we deliver is designed to create a meaningful experience for our guests and a supportive, growth-focused environment for our team. This is a place where your skills are valued, your career is nurtured, and your well being matters.

When you join Heights Wellness Retreat, you are not just accepting a position. You are joining a purpose driven community built on self care, professional growth, and the belief that when you take care of yourself, you can better care for others.

This is where your career in wellness can grow. Let us help you rise.

Why Should You Join Heights Wellness Retreat?

Personal & Career Development

Grow with confidence through our guided learning pathway at Heights University

Supports work-life balance

Full Schedule backed by high demand

We take care of the schedule so you can take care of the Guest

A Professional & Safe Environment

Committed to making safety for Therapist and Guest a priority. "Member of the National Association of Spa Franchisees"

Employee Discounts on Services & Products

Rejuvenating treatments and premium products

Spa-like treatment rooms with top-tier equipment and luxurious linens