Card Services Specialist II — Front Desk & FinOps

William & Mary; Virginia (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

William & Mary is seeking a Tribe Card Services Specialist II to provide front-line customer service at the Campus Center. You will manage card production, handle deposits, and maintain records while ensuring policy compliance.

The role requires strong communication, accuracy, and technical aptitude with card systems. This non-exempt, full-time position in the Office of Auxiliary Services offers steady weekday hours (8:00 a.m.–5:00 p.m.) and a focus on reliable service to students, faculty,

Qualifications

• HS graduate or equivalent.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general web searches.
• Experience with or ability to learn card production software quickly and accurately.
• Strong attention to detail and organizational skills; able to follow complex instructions and troubleshoot issues.
• Prior customer service experience.
• Experience with POS system, financial processing, and deposits.
• Knowledge of GAAP and ability to reconcile financial data.
• Records management experience and ability to maintain digital and physical files.

Responsibilities

• Front Office: provide professional customer service to campus patrons and respond to inquiries.
• Handle daily card production, POS operation, and cash handling procedures; assist with deposits and journals.
• Maintain inventory of supplies and procure equipment per policy; train staff as needed.
• Operate and troubleshoot card production equipment and software; coordinate repairs and updates.
• Manage calendars, respond to emails/phone calls, and keep training materials up to date.
• Support orientation events with Tribe Card production and distribution.
• Ensure confidentiality of patron information and compliance with regulations.

Skills

Customer service

Attention to detail

Microsoft Office

Troubleshooting

Communication

Financial processing

Education

HS graduate or equivalent

Associate degree or above in business/finance

Tools

Micros POS

Entrust Instant ID

Atrium

Job description

William & Mary is seeking a Tribe Card Services Specialist II to provide front-line customer service at the Campus Center. You will manage card production, handle deposits, and maintain records while ensuring policy compliance.

The role requires strong communication, accuracy, and technical aptitude with card systems. This non-exempt, full-time position in the Office of Auxiliary Services offers steady weekday hours (8:00 a.m.–5:00 p.m.) and a focus on reliable service to students, faculty,