Parking Operations & Front Desk Coordinator

William & Mary and the Virginia Institute of Marine Science; Williamsburg (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

William & Mary seeks a Parking Operations Coordinator to deliver frontline parking and transportation services across campus. You will manage front counter operations, process permits and payments, assist with billing and appeals, and coordinate daily parking tasks with university staff including Police, Facilities, and Athletics.

You'll support 10,000+ faculty, staff, students and visitors, ensuring accurate records, adherence to policies, and high-quality customer service in a fast-paced

Qualifications

• High School Graduate or equivalent.
• Knowledge of parking operations, customer service, or related experience.
• Previous experience with Parking Management Software or operating a POS register, or handling cash transactions within a customer service role, or computing basic mathematical calculations, or comparable experience.
• Knowledge of basic bookkeeping principles & collections practices.
• Demonstrates excellent oral and written communication skills demonstrated customer service, with the ability to use good judgment, tact, and diplomacy while handling difficult customer situations.
• Demonstrated ability to work independently and use initiative. Must be detailed oriented with the ability to manage multiple priorities in a fast-paced environment.
• A valid Driver’s License is required.
• Ability to occasionally lift up to 50lbs.

Responsibilities

• Serves as first point of contact for incoming visitors, staff, and students arriving on campus.
• Provides Parking solutions through customer service (in-person, on the telephone, by mail and e-mail) in support of a variety of parking and transportation needs, programs, policies, and processes).
• Day-to-day management of the front counter operations; interprets and explains parking and transportation policies and procedures.
• Allocates temporary parking spaces, issue annual permits, and facilitates balance/needs of the various customer groups.
• File management, updating computer databases with accurate permit, ticket and customer information, issuing permits, and processing transactions accurately.
• Assists with billing and collections of outstanding fines.
• Facilitates submission of Parking Citation Appeals. Prepares appeals for management and appointed committee review. Distributes adjudication results, enters committee decisions into the Parking Management System.
• Issues statements, manages billing and collections, and processes administrative holds for delinquent accounts.
• Transcribes meeting recordings and minutes from Advisory Committee sessions into Box for member review and use.
• Performs monthly reconciliation of departmental deposit transmittals against Banner, TouchNet and the T2 Flex Parking System.
• Creates Ad Hoc queries and reports to help ensure the overall integrity of the parking database.
• Assists the Director with collection of citation and decal data for use in the departments Quarterly Accounts Receivables report to Financial Reporting.
• Primary POC for update and maintenance of front-line Policies & Procedures Manuals and PCI Compliance Checklists.

Skills

Customer service

Communication

Data entry

Cash handling

Detail oriented

Driver's license

Independent worker

Education

High school diploma

Tools

Parking software

POS system

MS Office

Job description

William & Mary seeks a Parking Operations Coordinator to deliver frontline parking and transportation services across campus. You will manage front counter operations, process permits and payments, assist with billing and appeals, and coordinate daily parking tasks with university staff including Police, Facilities, and Athletics.

You'll support 10,000+ faculty, staff, students and visitors, ensuring accurate records, adherence to policies, and high-quality customer service in a fast-paced