Front Desk Supervisor — Snowmass Guest Services Lead

East West Hospitality; Snowmass Village (CO); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Employee Assistance Program

Ski Pass or Equivalent Bonus

Employee Referral Program

Sabbatical Program

Job summary

East West Hospitality’s Snowmass Mountain Lodging in Snowmass Base Village, CO seeks a Front Desk Supervisor to lead the Guest Services team, manage daily operations, and ensure seamless check-in/check-out experiences with exceptional hospitality standards.

The ideal candidate will guide Front Desk Agents, resolve guest concerns, and collaborate with housekeeping to maintain room availability and guest satisfaction. Prior supervisory experience and strong communication are essential.

Qualifications

• Two to four years of front desk supervisory experience.
• High school diploma or equivalent; hospitality degree preferred.
• Strong leadership and guest-service skills.
• Experience with property management systems (PMS).

Responsibilities

• Oversee daily front desk operations, including check-ins/check-outs, reservations, and room assignments.
• Lead, coach, and support Front Desk Agents during shifts with real-time feedback.
• Resolve escalated guest concerns and service recovery situations professionally.
• Coordinate with Housekeeping and other departments to monitor room availability and guest requests.
• Deliver personalized service to VIP and returning guests by anticipating needs and preferences.
• Support onboarding, training, and development of Front Desk staff.
• Monitor guest accounts, billing, and cash handling procedures.
• Assist scheduling, shift coverage, and daily reporting for Guest Services Manager.
• Complete accurate shift reports documenting guest feedback and incidents.
• Uphold safety procedures and guest confidentiality.

Skills

Leadership

Guest Service

Communication

PMS knowledge

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS

Job description

East West Hospitality’s Snowmass Mountain Lodging in Snowmass Base Village, CO seeks a Front Desk Supervisor to lead the Guest Services team, manage daily operations, and ensure seamless check-in/check-out experiences with exceptional hospitality standards.

The ideal candidate will guide Front Desk Agents, resolve guest concerns, and collaborate with housekeeping to maintain room availability and guest satisfaction. Prior supervisory experience and strong communication are essential.