Luxury Front Office & Guest Services Manager

East-West-Hospitality; Snowmass Village (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k with discretionary company match

Paid Time Off & Paid Sick Time

Ski Pass or Equivalent Bonus

Employee Discounts at Eye Pieces

Sabbatical Program

$500 Employee Referral Program

Employee Assistance Program

Job summary

East West Hospitality’s Viceroy Snowmass in Snowmass Village, CO, invites applications for an Assistant Guest Services Manager to oversee Front Office and Guest Services operations, ensuring a seamless luxury guest experience.

You will coach a team, manage guest arrivals and reservations, and collaborate with Housekeeping, Engineering, Reservations, Sales and other departments to deliver personalized service while maintaining high standards.

Qualifications

• Two to four years of hotel operations experience.
• At least one year of supervisory or management experience.
• Experience with hotel property management systems (Opera, ALICE, Salto) is preferred.
• Strong leadership, communication, and guest-service orientation.

Responsibilities

• Support daily Front Office and Guest Services operations, including guest arrivals, departures, room assignments, reservations, concierge services, and valet operations to ensure a seamless luxury guest experience.
• Lead, coach, and motivate team members to consistently deliver personalized service, exceed guest expectations, and maintain high operational standards.
• Resolve guest concerns, complaints, and service recovery situations professionally, ensuring timely follow-up, accurate documentation, and appropriate communication with department leaders.
• Maintain an active presence throughout the property, engaging with guests and colleagues, anticipating needs, and identifying opportunities to enhance service quality and guest satisfaction.
• Collaborate with Housekeeping, Engineering, Reservations, Sales, and other departments to coordinate room availability, special requests, VIP experiences, and efficient daily operations.
• Assist with colleague training, onboarding, performance feedback, and development initiatives while promoting teamwork, accountability, and a positive work environment.
• Monitor guest satisfaction feedback, service trends, and guest preferences to identify opportunities for continuous improvement and personalized service.
• Support departmental financial and administrative operations, including scheduling, labor management, payroll accuracy, inventory, billing adjustments, and compliance with established procedures.
• Ensure compliance with company policies, standard operating procedures, safety requirements, and emergency protocols while maintaining a safe and professional environment.
• Assist the Director of Front Office with departmental meetings, operational planning, performance goals, and daily management responsibilities, providing leadership coverage when needed.

Skills

Leadership

Customer service

Communication

Problem solving

Coaching

Teamwork

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in Hospitality Management or related field

Tools

Opera

ALICE

Salto

Microsoft Office

Job description

East West Hospitality’s Viceroy Snowmass in Snowmass Village, CO, invites applications for an Assistant Guest Services Manager to oversee Front Office and Guest Services operations, ensuring a seamless luxury guest experience.

You will coach a team, manage guest arrivals and reservations, and collaborate with Housekeeping, Engineering, Reservations, Sales and other departments to deliver personalized service while maintaining high standards.