Front Desk Supervisor: Luxury Hotel Guest Experience Lead

Davidson Hospitality Group; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group invites applications for a Front Desk Supervisor at Hotel Operis, Autograph Collection in Charleston, SC. Lead the front desk to ensure seamless check-in/check-out and guest services, while coordinating with departments to resolve issues and enhance stays.

This role requires energy, strong leadership, cash handling experience, and flexibility including nights and weekends. Join a luxury property blending Southern charm with European elegance and a culture of teamwork.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Leadership

Customer service

Cash handling

Communication

Training

Front desk

Education

High School diploma or GED

Tools

PMS system

Microsoft Office

Job description

Davidson Hospitality Group invites applications for a Front Desk Supervisor at Hotel Operis, Autograph Collection in Charleston, SC. Lead the front desk to ensure seamless check-in/check-out and guest services, while coordinating with departments to resolve issues and enhance stays.

This role requires energy, strong leadership, cash handling experience, and flexibility including nights and weekends. Join a luxury property blending Southern charm with European elegance and a culture of teamwork.