Luxury Housekeeping Supervisor - Guest Experience Lead

Kessler-Collection-6864b3fb; Charleston (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hotel Discounts

Paid Time Off

401K Match

Tuition Reimbursement

Job summary

Grand Bohemian Charleston, Autograph Collection, invites a skilled Housekeeping Supervisor to join our luxury boutique hotel in the heart of Charleston. You will oversee daily housekeeping operations, lead a team of staff, and strive for the highest cleanliness and guest satisfaction.

Ideal candidates have at least 6 months in housekeeping, proven supervisory ability, and strong English communication. You will coordinate schedules, maintain standards, and collaborate with other departments to

Qualifications

• 6 months experience in housekeeping or cleaning required.
• Proven supervisory or leadership experience.
• Strong communication and interpersonal skills; bilingual a plus.
• Read, write and speak English fluently.
• Ability to manage multiple tasks and priorities.
• Attention to detail and high standards of cleanliness.
• Proficiency with housekeeping software and systems.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Supervise and coordinate housekeeping activities, including room cleaning, public area maintenance, and laundry operations
• Train, motivate, and mentor the housekeeping team to deliver exceptional service
• Conduct inspections to ensure adherence to cleanliness and quality standards
• Collaborate with other departments to meet guest expectations and address any issues
• Maintain inventory of cleaning supplies and equipment
• Assist in scheduling and coordinating staff shifts
• Handle guest inquiries and resolve complaints promptly and professionally
• Uphold safety and sanitation standards, ensuring a healthy work environment

Skills

Supervisory experience

Communication skills

Bilingual a plus

English fluency

Multitasking

Attention to detail

Housekeeping software

Flexible schedule

Tools

Housekeeping software

Job description

Grand Bohemian Charleston, Autograph Collection, invites a skilled Housekeeping Supervisor to join our luxury boutique hotel in the heart of Charleston. You will oversee daily housekeeping operations, lead a team of staff, and strive for the highest cleanliness and guest satisfaction.

Ideal candidates have at least 6 months in housekeeping, proven supervisory ability, and strong English communication. You will coordinate schedules, maintain standards, and collaborate with other departments to