Front Office Supervisor - Rooms

Davidson Hospitality Group; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group invites applications for a Front Desk Supervisor at Hotel Operis, Autograph Collection in Charleston, SC. Lead the front desk to ensure seamless check-in/check-out and guest services, while coordinating with departments to resolve issues and enhance stays.

This role requires energy, strong leadership, cash handling experience, and flexibility including nights and weekends. Join a luxury property blending Southern charm with European elegance and a culture of teamwork.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Leadership

Customer service

Cash handling

Communication

Training

Front desk

Education

High School diploma or GED

Tools

PMS system

Microsoft Office

Job description

Property Description

Discover an extraordinary career opportunity at Hotel Operis, Autograph Collection, a luxury boutique hotel located in the heart of Charleston's historic district. Just steps from iconic landmarks, vibrant shopping, and acclaimed dining, this art-infused property blends Southern charm with European elegance and bold bohemian design. With 50 beautifully designed rooms and suites, a rooftop restaurant and terrace with stunning city views, a one-of-a-kind wine blending experience, and an impressive art gallery on-site, this hotel delivers a unique guest experience rooted in creativity and culture. Team members here enjoy being part of a vibrant hospitality environment where luxury meets artistic expression, and every day brings the opportunity to create memorable moments for guests in one of the Southeast's most beloved destinations.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. Be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Key Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.