Luxury Front Desk Supervisor - Guest Experience Leader

Stratton Amenities; Texas; Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Stratton Amenities in Dallas, TX seeks a dynamic Front Desk Supervisor to lead our concierge ambassadors and act as the liaison between the property manager and the front desk team, ensuring outstanding service for residents, guests and prospects.

The ideal candidate brings at least five years in hospitality, strong leadership, and a commitment to professional appearance and proactive problem solving, with experience in upscale environments.

Qualifikationen

• Minimum five years in hospitality or related field.
• Experience in upscale or multifamily settings is a plus.

Aufgaben

• Act as the face of the property and lead by example.
• Facilitate communication between the property manager and the concierge team.
• Oversee schedules and weekly payroll.
• Hold monthly staff meetings and one-on-one coaching.
• Develop and implement SOPs to improve operations.
• Ensure exceptional service to residents, guests, and prospects.

Kenntnisse

Leadership

Training

Hospitality experience

Customer service

Communication skills

Staff management

Professional appearance

Problem solving

Jobbeschreibung

Stratton Amenities in Dallas, TX seeks a dynamic Front Desk Supervisor to lead our concierge ambassadors and act as the liaison between the property manager and the front desk team, ensuring outstanding service for residents, guests and prospects.

The ideal candidate brings at least five years in hospitality, strong leadership, and a commitment to professional appearance and proactive problem solving, with experience in upscale environments.