Front Desk Supervisor: Lead Service & Growth

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

401k match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Washington, DC. You will guide a high-performing team to deliver service excellence, manage check-in/out, reservations, and guest requests, while ensuring smooth operations and financial tasks are completed accurately.

The role emphasizes leadership, training, and a strong focus on guest satisfaction, with opportunities for career growth and development within Concord’s portfolio of hotels.

Qualifications

• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Communication

Multitasking

Organization

Problem-solving

Cash handling

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor in Washington, DC. You will guide a high-performing team to deliver service excellence, manage check-in/out, reservations, and guest requests, while ensuring smooth operations and financial tasks are completed accurately.

The role emphasizes leadership, training, and a strong focus on guest satisfaction, with opportunities for career growth and development within Concord’s portfolio of hotels.